1 - In the event that the vehicle or any of the provided accessories (including smartphone holder, top case, helmets, gloves, and jackets) are returned with damage, the customer authorizes Flagrante Dinâmica Lda to charge the total repair cost, even if it exceeds the amount of the security deposit, based on an internal repair quote reflecting market rates. This quote will be provided within 15 (fifteen) business days from the end of the rental period. The values included in the internal quote are aligned with the average prices charged by authorized brand repair shops, based on publicly available parts prices and standard labor times.
 
2 - In the event that the vehicle is returned without any damages or additional charges, the customer authorizes Flagrante Dinâmica, Lda. to refund the full amount of the security deposit within a maximum period of 25 (twenty-five) business days from the rental end date. Notwithstanding this maximum period, the refund may be processed earlier, depending on the banking processing times or the payment method issuer, which may vary according to the customer’s country of origin.

3 - If the vehicle is returned without the necessary documents for its circulation, the deposit amount will be retained.

4 - If the driver does not demonstrate any driving experience, the deposit increases up to the commercial value of the rented vehicle. If this condition is not met, the full rental amount will be retained.

5 - If the return of the security deposit is made by bank transfer, the customer is responsible for providing proof of IBAN. If proof of IBAN is not provided within 30 days, the security deposit will be retained.