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Cancellation policy
1 - Prepaid reservations canceled with more than 72 hours to pick up will have a retention of 15% of the total rental amount.
2 - Prepaid reservations canceled with less than 72 hours to pick up will have 100% retention of the prepaid amount.
3 - Reservations that occur no-show will have a retention of full prepaid amount.
4 - It is the customer's responsibility to know if he or she is qualified to drive. If the customer is not qualified to drive, the reservation will have a retention of 100% of the total rental amount.
5 - If the vehicle is returned before the contract end date, there will be no refund for the remaining time.
Security deposit return policy
1 - In case of a damaged vehicle returned, the customer authorizes the company Flagrante Dinamica Lda to charge the total cost of repair even if the damages exceed the security deposit.
2- If the vehicle is returned without the necessary documents for its circulation, the deposit amount will be retained.
3- If the driver does not show any experience driving, the security deposit increases up to 1000€. If this condition is not met the total rental amount will be retained.
4- If the return of the security deposit is made by bank transfer, the customer is responsible for providing proof of IBAN. If proof of IBAN is not provided within 30 days, the security deposit will be retained.
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